NOTE: Orders received prior to the 13th December will be posted prior to the 18th December 2013. Orders placed after this date will not be posted until after 3rd January 2014
Our shipping rates are as follows: $8 for the first item then $3 for each item after that. For larger orders the weight of the products will determine the cost. Shipping rates are based on postage within Australia only, additional shipping charges may apply for postage to overseas destinations.
All orders are made once the order is received and are not held in stock. This is to allow each item to be customised if necessary. Orders are usually shipped within 7 working days. If you have not received an order within 14 days, please notify us by email at: email@example.com.
Refund and Returns
Your satisfaction is our first priority at Get Smocked. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please contact us for specific details:
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.